As standard shipping we offer Royal Mail’s 1st Class signed for service. We will have your order shipped out within 3 working days of receiving payment. Please allow 5 working days for busier period such as Christmas and public holidays. Once your order has been shipped we will email you with a unique tracking ID. Please ensure you are available at the delivery address, as your parcel will require a signature.
We aim to have all international deliveries with the Royal Mail within 3 days of payment. Please allow 7 working days for busy period such as public holidays. Once your order has been shipped you will receive an email with a unique tracking ID. The item will require a signature upon delivery. For this service there is a charge of £9.00 unless your order is over £100.
If you do miss the delivery, not to worry - our delivery partner will leave a note with instruction of how to collect from your nearest collection point or arrange another delivery date.
Please read through our returns policy and understand the terms of the policy. If you need further assistance please contact our dedicated customer service team by emailing firstname.lastname@example.org. We will respond to your query within 2 working days.
Due to our strict quality assurance checks, it is unlikely you will receive a faulty item. However in the event you receive a faulty item, prior to returning, please email email@example.com and provide images and relative information. We will endeavour to resolve the issue as swiftly as possible.
Please email firstname.lastname@example.org to receive our returns delivery address and the reference you will need to quote within your return, so we can identify you with your items.